Preparation Guide
Prepare Your Space
Simple steps to help us get right to work.
A little preparation helps your Hang The Valley technician work safely and efficiently when we arrive.
What to expect
What We'll Do
Review the work
Your technician reviews the work area and the agreed scope with you before starting, when applicable.
Confirm placement
For installations, we confirm placement with you before anything is fastened.
Complete the agreed work
We perform the work included in your selected service.
Walk through
We review the finished work with you before we leave.
General information only. Your actual work follows the scope agreed for your service.
Before we arrive
Please Prepare Your Space
These simple steps help us work safely, efficiently, and keep your service running smoothly.
- 1
Clear the work area
Please remove personal items, decorations, toys, clutter and other objects from the immediate work area where reasonably possible.
- 2
Make the area accessible
Make sure the technician can safely and easily reach the wall, ceiling, furniture, fixture, equipment or other area where work will be performed.
- 3
Have your items ready
If you're providing equipment, hardware, fixtures, parts or products for installation, please have them accessible when we arrive.
- 4
Move fragile items
Remove fragile items and valuables from the immediate work area.
- 5
Secure pets & keep the area clear
Keep pets and children safely away from the active work area.
- 6
Be ready to confirm placement
For installations, have a general idea of where you'd like the item installed. The technician can review final placement with you before beginning when applicable.
Additional Charges May Apply
Additional preparation, materials, moving of large or heavy items, specialty installation conditions, or work outside the originally agreed scope may result in an additional charge depending on the work required. Any additional work will be discussed with you before proceeding.
Examples may include:
- Additional preparation
- Moving large or heavy items
- Additional materials
- Specialty installation conditions
- Work outside the originally agreed scope
Important to Know
- Depending on the service, the technician may need reasonable access to your electrical panel, outlets, water or other utilities.
- Manufacturer-provided components should be with the product and accessible.
- Unexpected site conditions can affect the work.
- Customer-provided products should be available and suitable for the intended installation.
Frequently Asked Questions
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