Preparation Guide
Smart Home, Camera & Doorbell Installation
How to prepare for your smart home installation service.
A little preparation helps us get the best results and keeps your service running smoothly.
What to expect
What We'll Do
Confirm locations
We confirm where each device should be mounted.
Mount & connect
We mount devices and connect them to existing power where applicable.
Setup support
We help with app setup while you enter your own account and Wi-Fi credentials.
General information only. Your actual work follows the scope agreed for your service.
Before we arrive
Please Prepare Your Space
These simple steps help us work safely, efficiently, and keep your service running smoothly.
- 1
Have devices ready
Have devices and components accessible, and charged where appropriate.
- 2
Have your apps ready
Have the required apps installed and be able to sign in to your accounts.
- 3
Know your Wi-Fi
Have your Wi-Fi details accessible to you. Please don't send passwords to us by text, email or notes — you'll enter them yourself.
- 4
Pick locations
Identify where you'd like each device installed.
- 5
Clear the area
Clear the installation areas.
Additional Charges May Apply
Additional services, preparation, materials, or work outside the originally agreed scope may result in an additional charge depending on the work required. Any additional work will be discussed with you before proceeding.
Examples may include:
- New wiring or power
- Specialty mounting
- Additional devices
- Network-related work outside the agreed scope
Important to Know
- Please never send Wi-Fi or account passwords by text, email or notes. You'll enter credentials yourself during setup.
- Wi-Fi signal and device compatibility affect setup.
- Existing wiring and power can affect cameras and doorbells.
Frequently Asked Questions
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Tell us what you need and we'll help you determine the right service for your project.